Copyright, Disclaimer and Privacy Policy

Copyright Newcombustion Engineering Ltd, August 2010. All rights reserved.
All rights in any information which appears on this site belong to Newcombustion Engineering Ltd (“us”) or our licensors. You may copy the information on this site for your personal, non-commercial use.

UK Site

This site is controlled and operated by us from the United Kingdom. We make no representation that any material contained on this site is appropriate for any other jurisdiction. Should you choose to access this site from any location other than the United Kingdom, you are responsible for compliance with all applicable local laws.

No Warranty

To the extent permissible by applicable law all information on this site is provided without warranty of any kind, whether expressed or implied, including but not limited to any implied warranty of satisfactory quality or fitness for a particular purpose, or of non-infringement of any third party’s rights. We try to keep this site accurate and up-to-date but we do not make any warranty or representation about such matters. In particular we assume no liability or responsibility for any errors or omissions on this site.

Hyperlinks

We make no warranty about any other sites that are linked to or from this site, whether we authorise such links or not.

Site Availability

To the extent permissible by applicable law, we do not warrant that this site will be available at any time, nor that this site is free from viruses. You are responsible for all necessary servicing, repair or corrections to your hardware, software or information whether or not caused by this site.

Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO CIRCUMSTANCE, INCLUDING (BUT NOT LIMITED TO) NEGLIGENCE, SHALL WE BE LIABLE FOR YOUR RELIANCE ON ANY INFORMATION ON THIS SITE, NOR SHALL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES NOR ANY LOSS OF PROFIT THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR ANY MATERIAL ON ANY SITE LINKED TO THIS SITE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL OUR LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHATSOEVER, WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO US FOR GAINING ACCESS TO THIS SITE.

Privacy Policy

We take our privacy obligations seriously, and will maintain and use all personal information (if any) which you give to us on this site in accordance with our obligations under applicable legislation in the United Kingdom.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Disputes

This site and this disclaimer are governed and construed in accordance with the Laws of England and you hereby submit to the non-exclusive jurisdiction of the English Courts.

PLEASE READ THIS STATEMENT CAREFULLY.
SHOULD YOU NOT WISH TO BE BOUND BY THE ABOVE DISCLAIMER AND ASSERTION OF RIGHTS, THEN YOU SHOULD NOT ACCESS THIS SITE. ACCESS OF THIS SITE BY YOU SHALL BE DEEMED TO BE YOUR ACCEPTANCE OF THIS DISCLAIMER AND PRIVACY POLICY.

 

GDPR

As you probably know by now, the data protection law is changing from  25th May 2018.  In line with GDPR requirements we have updated our privacy policy to reflect the new EU privacy rules (GDPR).   This is the biggest change in Data Protection for a long time and to put it simply GDPR aims to make it easier for people to control how companies use their personal information.

 

We handle your personal data as follows:

  • We hold very little personal information about you and it is usually as a result of our existing business connections with you.  We do not send out marketing emails.
  • We may currently hold some of your personal data as follows:- names; business addresses; business telephone numbers; business email addresses. We may also hold your personal address; your personal telephone numbers & your personal email addresses but only if you have provided them to us.
  • We hold your personal data in order to contact you and to carry out our business with you and because we may need to get in touch with you during the normal course of working with you. We may have worked with you previously or currently work with you or for you. You may have consented to be on our database as a customer or as business associate, supplier or colleague.  We may be working in partnership with you or providing services on your behalf.

We take the security of personal data seriously so we wanted to let you know we have have been working diligently on updating our policies, processes and cooperating with key third party vendors to implement the appropriate organisational and technical controls to ensure proper handling of your personal data in accordance with the GDPR.

The aim of GDPR is to give you back control of your own data so that you can feel confident that we will only act as per your instructions.  We promise never to share your data with anyone unnecessarily.  We will only contact you if we have your prior consent and there is a legitimate interest in doing so in line with your connection with Newcombustion Engineering Ltd.

Our General Privacy Policy has been updated & can be viewed further below

If you have any queries, or would like to be removed from our database, you can contact us as follows:

  • Email us at gdpr@newcombustion.co.uk
  • Tel: 01483736640 and ask for the data controller
  • Write to us at: The Data Controller, Newcombustion Engineering Ltd. Units 19 & 20 Boundary Business Centre, Boundary Way, Woking, Surrey GU21 5DH.

Further information on GDPR can be found at www.ico.org.uk

 

GDPR & General Privacy Notice

Your personal data – what is it?

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address).  Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual (e.g. a list of staff may contain personnel ID numbers rather than names but if you use a separate list of the ID numbers which give the corresponding names to identify the staff in the first list then the first list will also be treated as personal data).  The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (the “GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.

Who are we?

This Privacy Notice is provided to you by Newcombustion Engineering Ltd who are the data controller for your data.

Other data controllers the company works with:

  • Regulatory authorities (such as Trading Standards), Government departments (such as HMRC) or the police in order to comply with any legal obligations or to assist in fraud prevention and detection;
  • Credit agencies (for the purpose of credit risk management), and professional advisors to enforce or apply the terms of any contracts between us and you;
  • Third party suppliers and contractors where we have subcontracted to them the performance of any or all of our obligations under our contract with you;
  • Professional advisors to the company who provide HR, IT and system administration
  • Professional advisors including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking legal, insurance and accounting services
  • Professional regulatory bodies such as Gas Safe Register, NICEIC, OFTEC.
  • Pension providers to the company
  • HM Revenue and Customs, regulators and other authorities based in the UKL who require reporting of processing activities in certain circumstances
  • DBS
  • Other third parties where we reasonably believe that such action is necessary to comply with a legal obligation, or to protect our rights and property, or act in urgent circumstances to protect the personal safety of our staff or agents, users of our products or services or members of the public

We may need to share your personal data we hold with them so that they can carry out their responsibilities to the company.  If we and the other data controllers listed above are processing your data jointly for the same purposes, then the company and the other data controllers may be “joint data controllers” which mean we are all collectively responsible to you for your data. Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller.

A description of what personal data the company processes and for what purposes is set out in this Privacy Notice. 

The company will process some or all of the following personal data where necessary to perform its tasks:

  • Names, titles, and aliases, photographs;
  • Contact details such as telephone numbers, addresses, and email addresses;
  • Where they are relevant to the services provided by a company, or where you provide them to us, we may process information such as gender, age, marital status, nationality, education/work history, academic/professional qualifications, hobbies, family composition, and dependants;
  • Where you pay for activities or services, financial identifiers such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers;
  • The personal data we process may include sensitive or other special categories of personal data

such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication/treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation.

How we use sensitive personal data

  • We may process sensitive personal data including, as appropriate:-         information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work; your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation; in order to comply with legal requirements and obligations to third parties.
  • These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.
  • We may process special categories of personal data in the following circumstances:

-         In limited circumstances, with your explicit written consent.

-         Where we need to carry out our legal obligations.

-         Where it is needed in the public interest.

  • Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Do we need your consent to process your sensitive personal data?

  • In limited circumstances, we may approach you for your written consent to allow us to process

certain sensitive personal data.  If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

The company will comply with the General Data Protection Regulation 2018. This says that the personal data we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your personal data for some or all of the following purposes:

  • To deliver services including the provision of heating, mechanical and electrical services which may include, survey, design, installation, maintenance, reactive repairs and emergency assistance
  • to understand your needs to provide the services that you request and to understand what we can do for you and inform you of other relevant services;
  • To confirm your identity to provide some services;
  • To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
  • To help us to build up a picture of how we are performing;
  • To enable us to meet all legal and statutory obligations and powers including any delegated functions;
  • To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice from time to time with the aim of ensuring that all children and adults-at-risk are provided with safe environments and generally as necessary to protect individuals from harm or injury;
  • To promote the interests of the country;
  • To maintain our own accounts and records;
  • To seek your views, opinions or comments;
  • To notify you of changes to our facilities, services, events and staff;
  • To send you communications which you have requested and that may be of interest to you. These may include information about new projects or initiatives;
  • To allow the statistical analysis of data so we can plan the provision of services.

Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.

What is the legal basis for processing your personal data?

The company has certain powers and obligations.  Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the company’s statutory functions and powers.  We will always take into account your interests and rights.  This Privacy Notice sets out your rights and the company’s obligations to you.

We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract.

Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your personal data

This section provides information about the third parties with whom the company may share your personal data.  These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary):

  • The data controllers listed above under the heading “Other data controllers the company works with”;
  • Our agents, suppliers and contractors. For example, we may ask a commercial provider to publish or distribute  newsletters on our behalf, or to maintain our database software;
  • On occasion, other companies with which we are carrying out joint ventures

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so.  We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information.  We may have legal obligations to retain some data in connection with our statutory obligations.  The company is permitted to retain data in order to defend or pursue claims.  In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims).  We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim.  In general, we will endeavour to keep data only for as long as we need it.  This means that we will delete it when it is no longer needed.

Your rights and your personal data

You have the following rights with respect to your personal data:

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security.  In such cases we will need you to respond with proof of your identity before you can exercise these rights.

1)                The right to access personal data we hold on you

  • At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from.  Once we have received your request we will respond within 30 days.
  • There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.

2)                The right to correct and update the personal data we hold on you

•              If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

3)                The right to have your personal data erased

  • If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
  • When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).

4)                The right to object to processing of your personal data or to restrict it to certain purposes only

•              You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.

5)                The right to data portability

•              You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within 30 days of receiving your request.

6)            The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained

•                  You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).

7)                 The right to lodge a complaint with the Information Commissioner’s Office.

•              You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union.  [Our website is also accessible from overseas so on occasion some personal data (for example in a newsletter) may be accessed from overseas

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.  Where and whenever necessary, we will seek your prior consent to the new processing.

Changes to this notice

We keep this Privacy Notice under regular review and we will place any updates on this web page www.newcombustion.co.uk  This Notice was last updated in February 2018.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at: The Data Controller, Newcombustion Engineering Ltd Units 19 & 20 Boundary Business Centre, Boundary Way, Woking, Surrey. GU21 5DH

Email: gdpr@newcombustion.co.uk

Newcombustion Engineering Ltd has made every effort to ensure the accuracy of the information contained in this site.

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